About Us | Mō Mātou

Your local gateway to trusted international underwriters

Who Is DUAL?

DUAL is one of New Zealand’s leading independent Property, Liability, Cyber, Motor and Specialty underwriting agency with offices in Auckland and Christchurch, with Underwriters based in Dunedin, Havelock North and Wellington.

Why place with DUAL?

Our vision is to be the world’s best Underwriting Business.

Today the DUAL Group are one of the world’s largest international MGAs with USD2.3 billion of GWP, based in 19 countries and providing over 70 products

DUAL New Zealand is one of the leading underwriting agencies in New Zealand, providing exceptional underwriting and claims services for 4,500-plus individual brokers and writes over NZD70m in gross written premium.

DUAL is a different kind of underwriting business. That's not just something we like to say - our entrepreneurial spirit is fundamental to our approach. We're here to help you do more!

Specialist underwriting is at the core of our business. Our goal to be the world’s best underwriting business means our core focus is always on delivering exceptional underwriting and high standards of service.

We are a multi award winning Underwriting Agency. DUAL NZ cemented this position of leading the market by winning Underwriting Agency of the Year, Best Digital Strategy and Claims Team of the Year at the 2022 Insurance Business Awards New Zealand.

Sustainability & CSR

At DUAL, we're passionate about giving back and encouraging a culture of volunteering, supporting our communities and living sustainably.

Read More About Sustainability & CSR

 

Multi Award Winning Underwriting Agency

2021 Top Insurance Employer
2021 Inovative HR Teams
2020 Employer of Choice
IBNZ
IBANZ22 - Gold Winner Medal NEW ZEALAND UNDERWRITING AGENCY OF THE YEAR
IBANZ22 - Gold Winner Medal BEST DIGITAL STRATEGY INSURER-UNDERWRITING AGENCY
IBANZ22 - Gold Winner Medal CLAIMS TEAM OF THE YEAR - INSURER-UNDERWRITING AGENCY
IBANZ - Gold Winner Medal New Zealand Underwriting Agency of the Year
IBANZ - Gold Winner Medal Best Digital Strategy Insurer - Underwriting Agency
IBANZ - Silver EA Medal Claims Team of the Year ΓÇô Insurer-Underwriting Agency
DUAL - About Us

The DUAL Group

DUAL derives strength from its association with Lloyd's of London. DUAL New Zealand underwrites exclusively on behalf of certain Underwriters at Lloyd's. Since the late seventeenth century, the name Lloyd’s has been synonymous with insurance and many of the world’s leading underwriters are based at Lloyd’s. Lloyd’s is a member of the Insurance Council of New Zealand and its New Zealand coverholders adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.

Lloyd's has strong financial security with the following Financial Strength Ratings: A+ (Superior) A.M Best, AA- (Superior) S&P Global, AA- (Very Strong) Fitch Ratings and AA- (Strong) with Kroll Bond Rating Agency.

Our parent company, The DUAL Group is the specialist underwriting arm of the Howden Group, and is focused on underwriting business critical risks.  DUAL has become a well-established and respected leading underwriter with annual gross written premiums of over $700 million employing 600 people in offices across Europe, Asia Pacific and the Americas.

What sets us apart?

We grow markets
not market share
We give brokers what they want, rather than tell them what they need
We create innovative solutions for traditionally complex insurances

How are claims handled?

For further information on our claims handling, click here.

FIC-NZ

Fair Insurance Code

Lloyd’s is a member of the Insurance Council of New Zealand and its New Zealand Coverholders (including DUAL New Zealand) adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers. To access a copy of the Code, please click here.

 

Talk to a DUAL Underwriter

Contact DUAL