WebRater Sign Up
WebRater Log In

Who Is DUAL?


DUAL is New Zealand’s leading independent Property, Liability, Cyber, Motor and Specialty underwriting agency with offices in Auckland,
Christchurch, Wellington.


  • We’re a friendly, mobile, and responsive team of professionals that will meet your insurance needs in an enthusiastic and refreshing way.
  • Our team of underwriters specialise in thinking outside the box to find creative solutions for your clients. Because you’re dealing directly with the underwriter you can depend on getting the right information when you need it.
  • When you call, we answer. You speak directly to the decision makers so you can get back to your clients quickly with the answers you need.
  • We embrace innovation, data and technology through online trading platforms and digital distribution of educational content to 5,000 brokers locally.
  • DUAL has presence in Auckland, Christchurch & Wellington to provide local knowledge and service to both islands of New Zealand.


NZ-awards-website-banner (1)

The IUA Story


It started with a call. “Can you insure my Horses?” The response was I’m sure we can help. This started the London connection and the foundations for IUA were laid down which have stood strong and stable during some of the biggest challenges to the Insurance Industry. 

With over 400 years of collective experience within the Insurance industry (both local and international) the team at IUA can ensure that your queries are responded too professionally and promptly.

IUA-Timeline-0421 (003)

The DUAL Group

DUAL derives strength from its association with Lloyd's of London. DUAL New Zealand underwrites exclusively on behalf of certain Underwriters at Lloyd's. Since the late seventeenth century, the name Lloyd’s has been synonymous with insurance and many of the world’s leading underwriters are based at Lloyd’s. Lloyd’s is a member of the Insurance Council of New Zealand and its New Zealand coverholders adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.

Lloyd's has strong financial security with the following Financial Strength Ratings: A (Excellent) A.M Best, A+ (Strong) Standard and Poors and AA- (Very Strong) Fitch.

Our parent company, The DUAL Group is the specialist underwriting arm of the Howden Group, and is focused on underwriting business critical risks.  DUAL has become a well-established and respected leading underwriter with annual gross written premiums of over $700 million employing 600 people in offices across Europe, Asia Pacific and the Americas.

What sets us apart?

We grow markets
not market share

We give brokers what they want, rather than tell them what they need

We create innovative solutions for traditionally complex insurances

How are claims handled?

For further information on our claims handling, click here.

Talk to a DUAL Underwriter

Contact DUAL