The DUAL WebRater can be accessed directly from www.dualnewzealand.co.nz and click the ‘WebRater login’ tab. Your login details will then be emailed across to you soon.
For security reasons we don’t recommend sharing logins. Anyone wishing to use the WebRater can receive their own log in via: www.dualnewzealand.co.nz and clicking the ‘WebRater login’ tab. Login details will then be shortly emailed to the recipient.
If at any point you misplace your login details or need them reset, login on to the WebRater page and click on ‘Forgot Password’ to reset.
Alternatively please contact your dedicated WebRater team for assistance or alternatively, feel free to contact us via email at webrater@dualnewzealand.co.nz or by phone on (09) 973 0190.
Please contact your dedicated WebRater team and request your details be updated.
You will need to contact your dedicated WebRater team and request your account to be deactivated.
Please check the following:
If none of these apply please contact your dedicated WebRater team at webrater@dualnewzealand.co.nz or by calling (09) 973 0190 for further assistance.
We suggest using Google Chrome or Firefox. Please don’t use Internet Explorer.
Log into the WebRater – click either quote or policy and search for the insured name.
Alternatively – visit the DUAL Website and watch the demonstration video on ‘how to quote new business and bind a policy’.
The DUAL WebRater uses an address service, you can type in the address in the following
format – number, street, suburb, country (for example: Level 6, 5 High Street, Auckland New Zealand)
Log into the WebRater – at the top of the tool bar there is a search function. Enter the clients occupation to see what products we can offer. Alternatively, please contact your dedicated WebRater team who will be able to assist.
The WebRater provides an extensive list of occupations and industries to choose from.
If you are unable to find your clients occupation in the drop-down list, or are unsure of the Occupation or Industry to select for your client please contact your dedicated WebRater team for assistance or alternatively, feel free to contact us via email at webrater@dualnewzealand.co.nz or by phone on (09) 973 0190.
Depending on the product, you can select up to 3 different limits of indemnity on the WebRater.
These are available once you have completed the clients General Information & Underwriting Criteria.
If the limit of liability you require is not available on the WebRater, please contact your dedicated WebRater team who will review the risk for you.
Risks can be bound for a minimum of 6 months and up to a maximum of 18 months.
Yes, DUAL provides both Policy Inception and Unlimited Retro options for clients. If the risk is a new policy you have the choice of selecting unlimited retroactive cover for a 50% EP. If the client is currently insured with DUAL or has cover elsewhere, we will automatically provide unlimited retroactive cover.
If the insured is ‘insured elsewhere’ the retroactive date will automatically be ‘unlimited’. If the insured doesn’t have insurance, the retroactive date will automatically default to ‘policy inception’ however for a 50% load in premium each product line asks the question “Do you wish to change your retroactive date from policy inception to unlimited?”
No, a proposal form is not necessary to quote and bind on the WebRater.
Yes, although you individually quoted the insured we display all quotes and policies under your brokerage's account.
Yes, the DUAL WebRater will produce a PDF Quote and Policy Schedule. You can either download this or email the documents to yourself.
The minimum policy period is 6 months and the maximum policy period is 18 months. Policy Inception and Expiry Dates can be entered in the ‘Build Quote’ screen. If the policy has been bound you will need to contact your underwriter.
All product lines can incept on different dates, however must have the same expiry date.
Any question or query you have can be emailed to the WebRater team at webrater@dualnewzealand.co.nz or by calling (09) 973 0190. If you include the control number, client name and product line it will assist in our reply.
You will need to log back into the quote and ‘select products’ to add an additional product line if it’s available for this client.
Log back into the system and resend your quote OR you can view/download on screen. Alternatively you can contact the WebRater team at webrater@dualnewzealand.co.nz or by calling (09) 973 0190
There are over 500 occupations in the WebRater. When you login, select ‘Available Occupations’ in the top right corner. If you cannot find an occupation you can contact your dedicated WebRater team at webrater@dualnewzealand.co.nz or by calling (09) 973 0190
If the risk cannot fit the WebRater parameters we remove the quote and underwrite manually.
It is a summary of the clients answers entered in the WebRater platform. Please ensure that the answers in the WebRater platform and your clients' WebRater Insurance Information Summary are correct and align with each other.
If you need to make any changes to WebRater to reflect the answers your client has declared to you in their WebRater Insurance Information Summary, please navigate back through the various WebRater screens, update the relevant answers and re-issue the quotation.
Please ensure that you review any updated quotation – as you have changed answers to our underwriting questions and criteria, the premium, sub-limits and/or cover may have changed as a result of your updates.
The WebRater Insurance Information Summary is for your file only and a copy does not need to be presented to DUAL.
Log back into the quote and click on ‘bind policy’
If you are trying to bind after the expiry date please contact your dedicated WebRater team or alternatively, feel free to contact us via email at webrater@dualnewzealand.co.nz or by phone on (09) 973 0190.
For further assistance, please click here to watch a video demonstration on ‘how to quote new business and bind a policy’.
DUALs standard quote validity is 60 days from the date the indication was created. Once this has passed you will not be able to bind the risk and will need to requote this on the WebRater in order to bind terms.
For further assistance, please click here to watch a video demonstration on ‘how to quote new business and bind a policy’.
This feature is coming soon and we will let you know when it’s available.
The binding agreement/statement is the declaration that we require you to read and confirm that the information entered into the DUAL WebRater is true and correct at the time of binding.
You can bind the quote via the DUAL WebRater and send the closing to webrater@dualnewzealand.co.nz.
No, as long as the answers are true and correct we don’t require a proposal form. If you would like to have the insured fill in a WebRater proposal form which mirrors the questions in WebRater you can find these on our website here.
You will receive the policy documents in the next 24 hours via our automated system.
For new business, there is a dedicated WebRater support team and you can contact them via phone (09) 973 0190 or contact your dedicated WebRater team.
Unfortunately, you can’t cancel a policy through the WebRater after it has been incepted with DUAL. Please contact your dedicated WebRater team who can assist with cancellation
If you would like to make changes to the policy once its bound please contact your dedicated WebRater team to or alternatively, feel free to contact us via email at webrater@dualnewzealand.co.nz or by phone on (09) 973 0190.
If you would like to make changes to the policy once its bound please contact your dedicated WebRater team to via email at webrater@dualnewzealand.co.nz or by phone on (09) 973 0190. We don’t accept a closing as a form of an endorsement, you are required to communicate any endorsements with a DUAL underwriter for approval due to some cases we may require more information.
Please email closing to webrater@dualnewzealand.co.nz
The WebRater Insurance Information Summary is for your file only and a copy does not need to be presented to DUAL.
It is a summary of the clients answers entered in the WebRater platform.
If you need to make any changes to WebRater to reflect the answers your client has declared to you in their WebRater Insurance Information Summary, please navigate back through the various WebRater screens, update the relevant answers and re-issue the quotation.
Adam Bullard
Digital & SME Manager
+64 9 281 8362
+64 21 688 044
Anjana Govind
Underwriting Assistant
+64 9 973 0206
Ava Sucu
Underwriting Assistant
+64 9 973 0190
Katarina Habjan (On Parental Leave)
Underwriter
+64 9 281 8363
Kit Poon
WebRater Underwriter
+64 9 281 8368
Sarah Connell
Underwriter
+64 9 281 8364
Sarah Watson
Underwriter
+64 9 973 0190
Shamira Ahmed (On Parental Leave)
Underwriter
+64 9 281 8368
We have 8 products available on the DUAL WebRater with over 500 occupations to choose from.
· Association Liability
· Cyber Liability and Privacy Protection
· Employers Liability
· General Liability
· Information Technology
· Management Liability
· Professional Indemnity
· Statutory Liability
For more information on each product please select the relevant product to be taken to the full Product page or visit the Document Library where we host all our downloadable documents including Product Profiles, Claims examples and much more.
Otherwise, if you have any further questions about DUAL or our products please contact your local DUAL underwriter or alternatively feel free to contact us via email at WebRater@dualnewzealand.co.nz or by phone on (09) 973 0190.
An online Quote and Bind platform
DUAL’s WebRater streamlines the underwriting process by removing unnecessary, time-consuming steps. In under two minutes. Our innovative online trading platform will obtain a quote and bind a policy for over 500 occupations, 8 products available, across Financial Lines and General Liability.
Visit the DUAL WebRater page here for more information https://www.dualnewzealand.co.nz/webrater
