We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.
DUAL’s Accident and Health claims are handled by our chosen specialist third party claims handler Fullerton Health Corporate Services (FHCS). FHCS specialise in different products and work directly with DUAL to ensure all claims are handled in an expert manner. Lodgement details are detailed on our claim forms.
For non emergency claims advice contact FHCS on:
t: +61 2 8256 1770
If you or your client require emergency assistance please call DUAL Assist via 24/7 Emergency Hotline. To place a reverse charge call, contact the local operator and request to be put through to:
t: + 61 2 8016 9210
DUAL New Zealand has a dedicated Liability Claims team including lawyers and claims administrators with significant industry expertise who will work with you to handle your claim from notification through to resolution.
We also work in tandem with our capacity providers to ensure an efficient and smooth claims handling process. In addition, DUAL utilises specialist law firms and consultants with specific expertise in various industries and niche areas to ensure claims are handled in a cost effective, speedy and professional manner.
For further information on our Liability Claims service, please contact our Claims team.
DUAL New Zealand has partnered with Charles Taylor to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist Lawyers, IT Forensic Investigators, Forensic Accountants and Consultants, who all have significant experience to ensure the best outcome for the Insured.
DUAL outsources its Property Claims to Crawford & Company who are one of the largest loss adjusting organisations in New Zealand, with an extensive nationwide network of 25 branches and a strong global brand.
Crawford & Company are available 24 hours a day, 365 days per year. They have a successful track record in working with clients to develop customised solutions, which stems from their commitment to understanding the needs of all stakeholders.