We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.
Making a claim is easy with DUAL. Click on the relevant Product below for information on DUAL’s claims process, helpful information and downloadable documents.
Property
Liability
Cyber
Motor
Fair Insurance Code
Lloyd’s is a member of the Insurance Council of New Zealand and its New Zealand Coverholders (including DUAL New Zealand) adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers. To access a copy of the Code, please click here.
