Making a claim is easy with DUAL. Click on the relevant Product below for information on DUAL’s claims process, helpful information and downloadable documents.

Fair Insurance Code

Lloyd’s is a member of the Insurance Council of New Zealand and its New Zealand Coverholders (including DUAL New Zealand) adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers. To access a copy of the Code, please click here.


Talk to a DUAL Underwriter

Contact DUAL