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Bring your whole self to work

The DUAL Culture

Our Culture is our Core Values in action, and are at the heart of what we do and who we are.

It’s how we grow our business and keep one step ahead of our competitors.

What makes DUAL great is our people. We’re proud to have a team working together towards shared goals.

Diversity & Inclusion
Our journey to inclusion has just begun. As a business we are working to build a workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive.

Together we are learning, sharing stories, and achieving change. Join us on our journey and help us think differently.

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Events
We are all about 'Work Hard Play Hard'.

In addition to the many charity and volunteering events, a number of social events and initiatives are held throughout the year to reward our hardworking DUAL employees.

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Sustainability & CSR

At DUAL we are passionate about encouraging a culture of volunteering, supporting our communities and living sustainably.

Our long-term sustainability goal is to lead the insurance industry towards a cleaner, fairer, healthier and safer world.

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DUAL Community

Explore more of DUAL’s culture on our DUAL Community Page.

Our Core Values

At DUAL our Core Values are at the heart of what we do and part of who we are.

Make a Difference, Find a Way, Keep it Real and Have Fun!

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What Our Employees Have to Say

'I love that I get to be part of a company that doesn’t just say they are People Focused but live and breathe it with actions.'

Damian Browne
Strategy Manager

'The first word that comes to mind is camaraderie. We are family with an amazing support structure.'

Lesley Ronne
Senior Underwriter

'DUAL is an amazing place to work – every day is different, the culture is fantastic, and I work alongside amazing people.'

Adam Weal
Senior Claims Officer

The numbers say it all...

Take a look at some of the standout results from our annual Employee Survey.

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96% of employees say they are proud to work for DUAL.

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100% of employees feel DUAL leaders demonstrate that an important part of the company’s success is its people.

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96% of employees say they would recommend DUAL as a great place to work.

We are an Award Winning Underwriting Agency

IBANZ - Gold Winner Medal_Best Digital Strategy Insurer-Underwriting Agency  (1)
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IBANZ22 - Gold Winner Medal_BEST DIGITAL STRATEGY INSURER-UNDERWRITING AGENCY
IBANZ22 - Gold Winner Medal_CLAIMS TEAM OF THE YEAR - INSURER-UNDERWRITING AGENCY
IBANZ - Gold Winner Medal_Best Digital Strategy Insurer-Underwriting Agency
IBANZ22 - Gold Winner Medal_NEW ZEALAND UNDERWRITING AGENCY OF THE YEAR
IBANZ - Silver EA Medal_Claims Team of the Year ΓÇô Insurer-Underwriting Agency (2)
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