DUAL New Zealand is a specialty lines Underwriting Agency with product offerings across Financial Lines, Accident & Health and General Liability. Our parent company, DUAL International, is the world’s largest international underwriting agency and Lloyd’s largest international coverholder. Our offices is located in Auckland and employ more than 25 people.
DUAL New Zealand is a specialty lines Underwriting Agency with product offerings across Financial Lines, Accident & Health and General Liability. Our parent company, DUAL International, is the world’s largest international underwriting agency and Lloyd’s largest international coverholder. Our offices is located in Auckland and employ more than 25 people.
DUAL has always focused on growing markets and not market share by addressing uninsured exposures, challenging the status quo and delivering simple and innovative insurance solutions to our Brokers and Insureds.
DUAL has product offerings across Financial Lines and Liability and focuses on SME and mid-market businesses. For further information on DUALs appetite or product specific parameters, please contact your local DUAL Underwriter.
DUAL underwrites on behalf of certain underwriters at Lloyd’s London and are supported by over 20 capacity providers including insurers, reinsurers and Lloyd’s syndicates.
Please refer to our contact page on our website where you are able to search for your local contact by department and/or state.
DUAL are always on the lookout for new talent. To find a list of jobs currently available, please refer to our Careers page on our website.
DUAL School is our education portal for Brokers to access news, blogs, webinars and video demonstrations 24/7. DUAL School also contains the Broker Toolbox, a collection of various apps that assist our Brokers in making their jobs more efficient in the office, on the road or with their clients. To access the DUAL School please refer to our website.
DUAL School is available to everyone through our website. All our content is available to the public however in order to view our webinars you will need to have a password. Please contact your local DUAL Underwriter for further details.
Announcements are sent to our marketing database letting them know about upcoming webinars and links to register. Available webinars will also be shown on DUAL School with a link to register.
Webinars are free to attend for all of our supporting brokers.
An automated email is sent out following the completion of each webinar. This includes a form for each individual to complete and send back in order to receive their CPD points.
An automated email is sent out following the completion of each webinar. This includes a form for each individual to complete and send back in order to receive their CPD points.
Of course. All our webinars are available on DUAL School for our supporting brokers. Please note that a password is required in order to access our webinars.
For further information, please contact your local DUAL Underwriter.Please refer to our Contacts page on our website where you are able to search for your local contact by department and/or state.
DUAL's credit terms are 90 days from binding. Policies which are not paid for upon 90 days from binding will be automatically cancelled.
Please refer to our Contacts page on our website where you are able to search for your local contact by department and/or state or alternatively, please contact us on (09) 973 0190 to be put through to one of our friendly claims team or email the team at claims@dualnewzealand.co.nz
Yes you can, please send through an email at claims@dualnewzealand.co.nz or contact on (09) 973 0190 to be put through to one of our friendly claims team.
Due to our licensing agreement, DUAL is unable to deal directly with the public and all clients will need to contact their Broker.
If you are after an update on your claim, please contact your Broker who will be able to request this from DUAL on your behalf.
Yes. DUAL New Zealand has partnered with Charles Taylor to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist Lawyers, IT Forensic Investigators, Forensic Accountants and Consultants, who all have significant experience to ensure the best outcome for the Insured.
In order to ensure that security/privacy breaches are managed efficiently and effectively, policyholders are able to make notifications via the following methods:
Phone: Charles Taylor Adjusting in the first instance on +64 483 10243; or
Send an email to: cyber@ctplc.com
