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Frequently Asked Questions

DUAL New Zealand is a specialty lines Underwriting Agency with product offerings across Financial Lines, Accident & Health and General Liability. Our parent company, DUAL International, is the world’s largest international underwriting agency and Lloyd’s largest international coverholder. Our offices is located in Auckland and employ more than 25 people.

Who is DUAL?

DUAL New Zealand is a specialty lines Underwriting Agency with product offerings across Financial Lines, Accident & Health and General Liability. Our parent company, DUAL International, is the world’s largest international underwriting agency and Lloyd’s largest international coverholder. Our offices is located in Auckland and employ more than 25 people.

What sets DUAL apart?

DUAL has always focused on growing markets and not market share by addressing uninsured exposures, challenging the status quo and delivering simple and innovative insurance solutions to our Brokers and Insureds.

What is DUAL's Appetite?

DUAL has product offerings across Financial Lines and Liability and focuses on SME and mid-market businesses. For further information on DUALs appetite or product specific parameters, please contact your local DUAL Underwriter.

Who does DUAL underwrite on behalf of?

DUAL underwrites on behalf of certain underwriters at Lloyd’s London and are supported by over 20 capacity providers including insurers, reinsurers and Lloyd’s syndicates.

Can DUAL assist me with finding the cover for my client?

DUAL have a range of product offerings across Financial Lines and Liability. To find the right cover for your client, please refer to the range of Products available on our website or contact your local DUAL Underwriter to discuss.

How do I know who to contact?

Please refer to our contact page on our website where you are able to search for your local contact by department and/or state.

Are there any jobs available?

DUAL are always on the lookout for new talent. To find a list of jobs currently available, please refer to our Careers page on our website.

Additional Services

What is the DUAL School?

DUAL School is our education portal for Brokers to access news, blogs, webinars and video demonstrations 24/7. DUAL School also contains the Broker Toolbox, a collection of various apps that assist our Brokers in making their jobs more efficient in the office, on the road or with their clients. To access the DUAL School please refer to our website.

Do I need a login to access DUAL School?

DUAL School is available to everyone through our website. All our content is available to the public however in order to view our webinars you will need to have a password. Please contact your local DUAL Underwriter for further details.

Webinars

How do I sign up for webinars?

Announcements are sent to our marketing database letting them know about upcoming webinars and links to register. Available webinars will also be shown on DUAL School with a link to register.

Do I need to pay to attend a webinar?

Webinars are free to attend for all of our supporting brokers.

I watched a webinar – how are CPD points issued?

An automated email is sent out following the completion of each webinar. This includes a form for each individual to complete and send back in order to receive their CPD points.

I watched a webinar with a group of my colleagues under a different login, will I still get points?

An automated email is sent out following the completion of each webinar. This includes a form for each individual to complete and send back in order to receive their CPD points.

If I missed a webinar can I still listen to it?

Of course. All our webinars are available on DUAL School for our supporting brokers. Please note that a password is required in order to access our webinars.

For further information, please contact your local DUAL Underwriter.

Accounts

How do I contact your Accounts Team?

Please refer to our Contacts page on our website where you are able to search for your local contact by department and/or state.

What are DUAL's credit terms?

DUAL's credit terms are 90 days from binding. Policies which are not paid for upon 90 days from binding will be automatically cancelled.

Claims

How do I contact your claims department?

Please refer to our Contacts page on our website where you are able to search for your local contact by department and/or state or alternatively, please contact us on (09) 973 0190 to be put through to one of our friendly claims team or email the team at claims@dualnewzealand.co.nz

Can I submit a claim online?

Yes you can, please send through an email at claims@dualnewzealand.co.nz or contact on (09) 973 0190 to be put through to one of our friendly claims team.

Can a client deal directly with DUAL regarding a claim or do they need to go through their broker?

Due to our licensing agreement, DUAL is unable to deal directly with the public and all clients will need to contact their Broker.

If you are after an update on your claim, please contact your Broker who will be able to request this from DUAL on your behalf.

Do you have 24/7 Cyber Response Team/Incident Hotline?

Yes. DUAL New Zealand has partnered with Charles Taylor to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist Lawyers, IT Forensic Investigators, Forensic Accountants and Consultants, who all have significant experience to ensure the best outcome for the Insured.


In order to ensure that security/privacy breaches are managed efficiently and effectively, policyholders are able to make notifications via the following methods:

Phone: Charles Taylor Adjusting in the first instance on +64 483 10243; or

Send an email to: cyber@ctplc.com

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